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Product Support

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New PROCON pumps are warranted to be free of defects in workmanship and materials for two years from the date that we ship them to you. PROCON will rebuild or replace the pump free of charge if failure is due to defects in material or workmanship within the warranty period. Please read your complete warranty document carefully because it is a legal document and a limited warranty. Final judgment of warranty claims is made by PROCON. We will rebuild or replace inoperative pumps if they are returned intact, freight prepaid, and our inspection substantiates the claim.  If anyone other than PROCON personnel opens the pump for any reason, the warranty is void.

Please note that our warranty does not cover damage caused if you operate the pump improperly. Warranty does not cover damage resulting from starvation of the pump or due to ingestion of foreign particulate matter.

Warrant Period - Procon warrants new products manufactured by it to be free from defects in materials and workmanship for a period of twenty-four (24) months from the date of manufacture.  Products rebuilt by Procon are warranted similarly for a period of twelve (12) months from the date of factory rebuilding.

Warranty Remedies - If, prior to expiration of the foregoing warranty period, any product shall be proved to Procon's satisfaction to be defective or nonconforming, Procon will rebuild or replace such defective equipment or components thereof, ExWorks Procon's plant or other destination designated by Procon, or  will refund the purchase price paid therefor by Buyer, at Procon's sole option. Buyer's exclusive remedy and Procon's sole obligation under this warranty shall be limited to such rebuilding or replacement ExWorks Procon's plant or other destination designated by Procon, and shall be conditioned upon the defective equipment being returned to Procon.

Exclusions - This warranty does not (i) cover shipping expenses paid to and from Procon's factory or other destination designated by Procon for rebuilding or replacement of defective equipment, nor does it cover the costs of removing defective equipment or reinstalling rebuilt or replaced equipment, (ii) apply and shall be void with respect to equipment operated in excess of rated capacity or otherwise not in accordance with installation, maintenance or operating instructions or requirements, to equipment rebuilt or altered by others than Procon or Procon's authorized service agencies, or to equipment which was subject to negligence, misuse, misapplication, accidental damages by circumstances beyond Procon's control, to improper installation (if by others than Procon) operation, maintenance, or storage, or to other than normal use or service, and (iii) apply to equipment or components not manufactured by Procon.  With respect to equipment not manufactured by Procon, Procon's warranty obligations shall in all respects, conform and be limited to the warranty actually extended to Procon by its suppliers, but in no event shall Procon's obligations be greater than those provided under Procon's warranty statement.

THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES (EXCEPT TITLE) INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Any description of the equipment whether in writing or made orally by Procon 's agents, specifications, samples, models, bulletins, drawings, diagrams, engineering sheets, or similar materials used in connection with Buyer's order, are for the sole purpose of identifying the equipment and shall not be construed as an express warranty. Any suggestions by Procon or Procon's agents regarding use, application, or suitability of the equipment shall not be construed as an express warranty unless confirmed to be such in writing by Procon's authorized office at Procon's home office.